Service Center Specialist
Company: Dacotah Bank
Location: Aberdeen
Posted on: April 20, 2024
Job Description:
Scheduled Work Hours: 8:00 A.M. - 5:00 P.M. with one shift per
week from 10:00 A.M. - 7:00 P.M. and one Saturday shift per month
from 9:00 A.M. to 1:00 P.M. (all times in CST)
Job Summary
The Service Center Specialist will be the liaison between Dacotah
Bank and its current and potential customers. The successful
candidate will be able to accept ownership for effectively solving
customer service inquiries; keeping customer satisfaction at the
core of every decision and behavior while completing daily tasks.
The Service Center Specialist will be responsible for Card Services
(Debit Cards and Credit Cards), ITM (Interactive Teller Machine),
Meridian Link (Online Account Opening), and Service Center
(customer calls and daily tasks).
Accountabilities
- Promptly and professionally answers incoming customer calls,
verifies the caller's identity, determines the caller's needs,
answers general inquiries, gathers appropriate information for
resolution of the issue, and provides assistance to the customer as
needed.
- Accurately documents the call, and if applicable, generates
appropriate workflow when the issue is not immediately
resolved.
- Maintains a strong working knowledge of all applicable
operating systems and product lines.
- Possesses the ability to think critically and identify
fraudulent/illicit activities, escalating the call when suspicious
activity is identified.
- Maintains regular and reliable attendance, punctuality, and
personal appearance. Communicates in a clear and efficient manner
via various types of correspondence, such as, in person, phone,
email, letters, etc.
- Adheres to all company policies and procedures, as well as all
applicable banking rules, regulations, and laws. Secondary
Accountabilities
- Remain educated on bank products and services, as well as new
developments and trends in the retail banking market; identify
potential new customer opportunities.
- Maintain education and professional expertise through
attendance at job related seminars, conferences and workshops and
involvement in professional civic and community groups.
- Provide assistance to co-workers with needs and/or customer
inquiries or problems.
- Respond to and Provide training to customers regarding online
banking platform, applications/tech support, technology issues,
etc. Qualifications and SkillsThe qualifications and skills for
this job are as follows:
- Associates degree and one year of applicable work experience in
the financial, legal or other similar industries, or the
equivalent.
- The ability to complete tasks, on a variety of banking
products, accurately and timely. As well as having the capability
of multitasking in a fast-paced work environment.
- Knowledge of basic Internet browser settings
- Customer service experience
- Excellent communication skills
- Strong interpersonal skills in working with customer
solutions
- Ability to work in a team environment
- Positive and helpful demeanor
- Must be able to take initiative, accept responsibility, and
work independently as well as being aware of, and part of a team
environment
- High regard for detail, sensitivity and confidentiality in
regard to customer account information We offer the opportunity for
career growth and development in a professional and pleasant
working environment. We offer a competitive salary and exceptional
benefits package including:
- Health Insurance-Dacotah Bank pays 100% of the premium, family
and individual coverage
- Dental Insurance-Dacotah Bank pays 100% of the premium, family
and individual coverage
- Health Savings Account
- Life Insurance for the employee and family
- Paid Vacation and Sick Time
- Retirement Plan Options
- Additional Perks and Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Dacotah Bank, Fargo , Service Center Specialist, Other , Aberdeen, North Dakota
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