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IT Specialist

Company: Brandt Hospitality Group
Location: Fargo
Posted on: May 8, 2024

Job Description:

JOB SUMMARY - Brandt Hospitality Group IT is committed to delivering secure, high-quality, low-friction technology to our end users, freeing them up to focus on their job duties. An IT Specialist contributes to this mission by maintaining, updating, and optimizing our various systems and applications. - This role requires skill in troubleshooting hardware, software, and other IT systems with exceptional problem-solving and communication skills. - A strong understanding of networking and network infrastructure with a security mindset is essential. - This role involves providing technical support to end-users, implementing security measures, and staying abreast of technological advancements to optimize IT processes. - RESPONSIBILITIES - Technical Support: -

  • Provide timely technical support to end-users, diagnosing problems and offering practical solutions. -
  • Help with hardware and software installations, configurations, and troubleshooting. -
  • Offer guidance on the use of IT systems and applications. - System Administration: - -
    • Manage the ongoing maintenance, updates, and upgrades of our systems and applications to ensure optimal performance, security, and functionality. - -
    • Monitor system health, analyze performance metrics, and proactively address potential issues. - - Security: -
      • Implement and maintain security measures, including antivirus software, firewalls, and encryption. -
      • Conduct regular security audits and risk assessments. -
      • Monitor system performance and address any issues to ensure optimal functionality. - - Configuration Management: - -
        • Take an active role in developing and maintaining configuration profiles for various systems, ensuring uniformity and compliance with established standards. -
        • Use Support and RMM tools to monitor and manage configuration changes, ensuring accurate documentation and timely resolution of discrepancies. - - Documentation and Knowledge Sharing: - -
          • Contribute to the creation of comprehensive technical documentation, including system configurations, procedures, and troubleshooting guides. - -
          • Aid in the development of user-friendly end-user documentation and guides to empower users in navigating systems effectively. - - QUALIFICATIONS -
            • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) is preferred.
            • Exceptional problem-solving skills with a methodical approach to analyzing and resolving complex technical issues. - -
            • Effective communication skills to collaborate with cross-functional teams and end-users. - -
            • Skillful documentation ability to create clear and concise technical documents and user guides. - -
            • Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. - -
            • Detail-oriented mindset for configuring systems, managing profiles, and tracking changes accurately. - BENEFITS
              • PTO with immediate accrual
              • Access 50% of your wages prior to payday
              • Discount program for car rentals, travel, entertainment, etc.
              • Hotel Discounts Worldwide
              • Health Insurance -
              • Dental Insurance -
              • Vision Insurance
              • Basic Life/AD&D and Supplemental Life Insurance
              • Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal -
              • Employer Sponsored Long-Term Disability Coverage -
              • 401(k) with immediate match
              • Double Time for Holidays Worked
              • Health Savings Account -
              • Employee Assistance Program (EAP) -
              • Dependent Care FSA

Keywords: Brandt Hospitality Group, Fargo , IT Specialist, Other , Fargo, North Dakota

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