FargoRecruiter
the smart solution for Fargo jobs

Donor Outreach Supv

Company: Vitalant
Location: Fargo
Posted on: March 17, 2019

Job Description:

PRIMARY PURPOSE: Under limited direction, this position is responsible for overseeing and coordinating daily Donor Outreach activities and for the achievement of assigned daily, weekly, and monthly goals. This position is responsible for the direct supervision of assigned staff. DUTIES AND RESPONSIBILITIES: Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures quality customer service to all customers. Hires, supervises, trains, and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues. Prepares a daily call plan that focuses Donor Outreach effort appropriately through the use of an appointment forecast, penetration report, and staff schedule. Completes call quality monitoring and provides appropriate feedback and direction to staff. Manages group and individual messaging, ensuring script development and compliance. Suggests improvements/enhancements to scripts and rebuttals. Researches and resolves donor complaints. Interacts with other operating units to maximize communication and collections. Reviews donor maintenance information and other submitted forms for accuracy and completeness. Evaluates effectiveness of Donor Outreach activities and campaigns. Makes recommendations to management, as appropriate. Compiles monthly evaluations and standard reports on Donor Outreach activity. Oversees the donor appointment schedule. Implements staff motivation programs to maintain enthusiasm, provide focus on goal achievement, and minimize turnover. Motivates and mentors staff to develop sales and service skills. Monitors, evaluates, and adjusts Donor Outreach activities while initiating contingency actions during call shifts as required. Performs all other duties, at the discretion of management, as assigned. REQUIREMENTS: Knowledge/ Education High school graduate or GED required. Call center experience preferred. Bachelor's degree in related area or equivalent combination of education and experience preferred. Knowledge of telemarketing techniques required. Knowledge of blood banking telemarketing techniques preferred. Licenses/ Certifications None. Experience Two years related experience required. To include: One year supervisory experience. Skills/Abilities Demonstrates leadership and good oral/written communication skills with ability to work in a team-oriented environment. Communicating effective recruitment/donor service skills and technique. Good problem solving skills to deal with internal and external customers. Proficient computer skills. Able to work flexible hours including evenings and weekends. *********************************************************************************************** EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call 1- to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response. For more EEO information about applicant rights click here For information about Pay Transparency rights click here Our organization participates in E-Verify, for more information click here All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines. . . .

Keywords: Vitalant, Fargo , Donor Outreach Supv, Other , Fargo, North Dakota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


91D Power-Generation Equipment Repairer
Description: Since the Army National Guard uses a plethora of electronic systems, power is essential to success. As the Power-Generation Equipment Repairer, you'll supply the power to run virtually every aspect of (more...)
Company: Army National Guard
Location: Fargo
Posted on: 03/26/2019

Work From Home
Description: Travel Reservation Booking Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, (more...)
Company: Mommy jobs online
Location: Grand Forks
Posted on: 03/26/2019

Universal Banker III
Description: Starion is a growing community bank known for providing local leadership, personalized service and community loyalty. We foster a culture where you can grow professionally and personally, and treat employees (more...)
Company: Starion Bank
Location: Fargo
Posted on: 03/26/2019


14S AVENGERS Crewmember
Description: Lightweight and highly mobile, the AVENGER is the Army National Guard's premier shoot-on-the-move air defense weapon. An AVENGER Crewmember operates and maintains this surface-to-air missile system, designed (more...)
Company: Army National Guard
Location: Fargo
Posted on: 03/26/2019

Part-Time Food Delivery - Uber Eats
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you. Earn Good Money. You'll earn by bringing people (more...)
Company: Uber Eats
Location: Fargo
Posted on: 03/26/2019

"Guide" Telephone Representative (Remote)
Description: Guide Telephone Representative Remote Join ASSURANCE, and access our leading edge selling platform as an independent call concierge. The Guide telephone representative is responsible for ensuring (more...)
Company: Assurance Wireless
Location: Grand Forks
Posted on: 03/26/2019

HOT TRAN$FER LEAD$ sent to your phone LIVE! BIG BUCK$! No travel!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees. We ELIMINATE their fees entirely This can save your business owner
Company: Colorado Protection, LLC - zipCCfees
Location: Grand Forks
Posted on: 03/26/2019

"Guide" Telephone Representative (Remote)
Description: Guide Telephone Representative Remote Join ASSURANCE, and access our leading edge selling platform as an independent call concierge. The Guide telephone representative is responsible for ensuring (more...)
Company: Assurance
Location: Fargo
Posted on: 03/24/2019

Current College Students - Stores Executive Intern - St. Louis, MO
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Fargo
Posted on: 03/24/2019

Benefit Services Intern
Description: BENEFIT SERVICES INTERN br br The WEX Benefit Services Internship offers a great experience for students who pursuing Bachelors Degree in Healthcare Administration, Business, MIS or other related (more...)
Company: WEX, inc.
Location: Fargo
Posted on: 03/24/2019

Log In or Create An Account

Get the latest North Dakota jobs by following @recnetND on Twitter!

Fargo RSS job feeds