Call Center Assistant - Broadway Food Services
Company: Sanford Health
Posted on: May 19, 2019
Job Title: Call Center Assistant - Broadway Food Services - Fargo
City: Fargo State: North Dakota Department : Food Services Job
Schedule: Part Time Shift: Evenings Hours Per Shift: Other JOB
SUMMARY Performs a variety of duties involved with food service for
patients. Serves meals and snacks to patients in a professional
manner. Ensures rotation of floor supplies and maintains supplies
up to PAR (Periodic Automatic Replenishment) levels. Delivers
appropriate room service menus to patients, instructing patients on
meal ordering systems. Assesses patients ability to utilize the
meal order system. Communicates effectively, timely and often with
nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system,
and retrieves completed meals from patients rooms and records
intake and calorie count information. Maintains compliance with all
Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transposes and processes meal orders from patients and
visitors over the telephone, verifying that meal orders meet diet
order parameters. Provides appropriate menu for diet. Possesses
excellent customer service skills continuously. Displays listening
skills and effectively communicates with co-workers, supervisors
and nursing staff. Establishes effective working relationships with
co-workers, supervisors and nursing staff. Evaluates and maintains
quality control standards. POSITION RESPONSIBILITIES Adheres to
organizational quality management processes and practices.
Completes current work according to assigned priorities.
Demonstrates the ability to speak, write and present clearly.
Describes issues regarding age factors for feeding practices.
Describes major procedures for receiving and ordering food and
groceries. Discusses basic concepts of menu planning and rotation.
Explains the concept of mindfulness. Indicates major procedures of
menu selections for meal preparation. Locates published materials
or describes where to find sources of information on FNS. Provides
a quality of service that customers describe as excellent. Supports
the leader's mission, vision, initiatives and priorities
consistently. Utilizes specific approaches and tools for checking
and cross-checking outputs. DEPARTMENT DETAILS This position is a
Call Center Assistant, which takes patient meal orders over the
telephone. This is entirely an office position, taking orders via
phone ,running reports, entering menus, etc. Scheduled hours are
11-4pm, 3-830pm, 715-830pm. and 830-11am on rotating weekends and
holidays. Some flexibility in scheduling. Additional hour may be
available; prefer someone who would like to pick up more hours,
particularly during the summer months. This position is part time
and includes part time benefits health insurance, dental insurance,
401K, short-term and long-term Disability, paid time off, and
employee perks. Come join our team!!! QUALIFICATIONS Direct
customer service experience preferred. Previous food service
experience and/or work with therapeutic diets preferred. On-the-job
training provided. About Sanford Health: At Sanford Health, we are
dedicated to the work of health and healing. Every day, we show
that commitment by delivering the highest quality of care to the
communities we serve. We are leaders in health care and strive to
provide patients across the region with convenient access to expert
medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to
research, education and community growth. We engage in medical
research to not only discover innovative ways to provide care, but
also cures for common diseases. We continuously seek new ways to
achieve our vision of improving the human condition here in your
community, across the region and around the world. The entire team
at Sanford Health recognizes the value of healthy families and
communities. We continue to gain momentum and expand our reach.
Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an
individual with a disability and would like to request an
accommodation for help with your online application, please call
1-877-673-0854 or send an email to firstname.lastname@example.org . City:
Fargo State: North Dakota Job Function: Facilities and General
Services Job Schedule: Part Time Shift: Evenings Req Number:
Keywords: Sanford Health, Fargo , Call Center Assistant - Broadway Food Services, Other , Fargo, North Dakota
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