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Operations Specialist

Company: WEX, inc.
Location: Fargo
Posted on: August 15, 2019

Job Description:

OPERATIONS SPECIALIST

JOB SUMMARY:

An Operations Specialist is responsible for processing/reconciling contributions and plan setup/closing of Flexible Savings Accounts, Health Reimbursement Arrangements and Health Savings Accounts. This role is also responsible for processing enrollment files and assisting with maintaining employer and consumer accounts.

RESPONSIBILITIES:

* Create, update and maintain employer plans

* Meet Service Level Agreements for completing setup of Employer plans

* Review setup of plans with a high degree of accuracy

* Process plan changes

* Complete plan year closings

* Process requests for consumer accounts per forms or internal service requests

* Process closures of accounts

* Post contribution checks to accounts

* Issue distributions and transfer requests per consumer s direction

* Review Identify Verification Failures

* Review submitted documentation for account verification if Health Savings Accounts

* Remove funds per partner guidelines for past due accounts

* Work internal service requests for accounts

* Work through various tasks in OnBase queues

* Work through tasks in OnBase double check queues

* Monitor team mailbox

* Perform research on transactions for partners

* Review current process for improvement opportunities

* Work with the Service Teams to develop new procedures

* Document and train team on new procedures

* Communicate changes to the various Service Center teams

* Other duties as assigned

QUALIFICATIONS

* Computer proficiency required

* Excellent written, oral, and interpersonal communications skills

* Ability to work in a fast-paced professional environment

* Detail oriented with excellent analytical, and investigative skills

* Benefit experience preferred

EQUAL OPPORTUNITY EMPLOYER/VETS/DISABILITY

Keywords: WEX, inc., Fargo , Operations Specialist, Other , Fargo, North Dakota

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