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Loan Servicing Analyst

Company: Bell Bank
Location: Fargo
Posted on: March 23, 2020

Job Description:

Bell's Values:As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:* Promoting and sustaining our family atmosphere.* Providing unequaled personal service to each and every customer.* "Paying it forward" by giving back to the communities we serve.Our Bottom Line:Happy Employees! Happy Customers!Job Summary:This position is responsible for the business analysis, subject matter expertise, and assistance with daily production for the loan servicing team for Bell Bank. This includes, but is not limited to, liaison between loan servicing and other functions, participating in new initiatives, being current on regulatory requirements, development and maintenance of procedures, training support, customer support, process verification and project coordination for tactical activities.Primary Duties:* Coordinate as a liaison, all cross-functional/departmental project activities for loan servicing operations, including but not limited to:o Facilitate technology needs for the loan servicing function, coordinating with the loan operations analysts and information systems area of the bank, as required.o Ensure loan servicing processes are represented through knowledge and experience.o Maintain and manage loan servicing project list using designated tracking processes.o Prioritize multiple projects and tasks, create a timeline and communicate progress to the loan servicing manager.* Maintain and enhance knowledge of any software used by the loan servicing team. This includes, but is not limited to, system upgrades, enhancements, interfaces, loan parameters, custom code, analyzing problems, reporting system issues and testing.* Assist loan servicing manager with effective daily process flow, including but not limited to, scheduling revisions, resource reassignment, and SLA management.* Provide support to the loan servicing team members regarding application inquiries, issues, ACD support, and backup assistance to ensure daily production meets department service level standards.* Utilize loan expertise during new initiatives, providing subject matter expertise for the loan servicing team.* Effectively coordinate any systems issues with information systems department to ensure consistent customer service.* Coordinate the disaster recovery planning/testing for loan servicing. Assist in maintaining the Business Continuity Plan for loan servicing planning.* Conduct various testing for internal control purposes (FDICIA) to ensure integrity of loan servicing processes and procedures,* Perform verification of loan servicing functions for accuracy, training opportunity and potential efficiency gains.* Provide expertise in complex loan servicing issues for other bank personnel and customers. Assist affiliates with questions and procedural issues, when necessary.* Participate in project meetings and/or committee meetings as assigned.* Perform other duties as assigned.* Know by name and face as many customers and employees as possible, calling them by name as often as possible.* Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.* Know, understand, and live the company values and bottom line.Job Skills Required:* Bachelor's degree in business, finance, management or related field and/or equivalent bank operations work experience.* Advanced knowledge of all loan functions and regulations, which comes from experience.* High level of organizational skill and high degree of attention to detail and accuracy.* Logical thinking and analytical skills for understanding complex issues and converting that understanding into action.* Excellent verbal and written communication skills.* Ability to deal with multiple tasks and deadlines.* Ability to provide professional support and present a positive image of the department and bank in all circumstances.* Proficiency with PC software such as Microsoft Office and other systems used by the bank.Bell Bank provides an excellent benefits package. Click "apply" to apply online Bell Bank
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Keywords: Bell Bank, Fargo , Loan Servicing Analyst, Professions , Fargo, North Dakota

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