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Customer Service & Supply Chain Director

Company: TC Industries Of Canada Company
Location: Evansville
Posted on: April 9, 2021

Job Description:

Customer Service & Supply Chain Director
Evansville, IN ORG CHEM Group is seeking an experienced Director of Customer Service & Supply Chain that will be responsible for key accounts and managing an established group of customer service professionals. This individual will collaborate closely with senior management to drive commercial objectives by account, segment, and region. The successful candidate will have a successful record of customer service, inside sales, and team management. Experience in the chemical manufacturing industry ideal, and manufacturing in general preferred. Responsibilities

  • Manages the day-to-day operations of the customer service and supply chain department
  • Establish regular communications with ongoing Key Customer Accounts to streamline supply chain, manage commercial objectives and continuously improve customer service performance and reliability.
  • Establish performance metrics to drive improved customer service, satisfaction and supply chain efficiency
  • Set and manage inventory levels including timely delivery of raw materials in cooperation with business management
  • Responsible for the professional development, performance management and mentoring of team members
  • Consolidate sales/supply forecasts and coordinate with operations management for production scheduling
  • Negotiate supply contracts in accordance with Company policy
  • Ensure compliance with all applicable transport and product handling regulations ORG CHEM Group, headquartered in Evansville, Indiana, is committed to its mission of 'Establishing a culture in which every employee is empowered to create and maintain a safe and healthy work environment. We consider the health, safety, & security of people and the protection of the environment to be our most fundamental responsibilities.' With 115 colleagues and three plant locations, CHEM Group is a leading supplier of custom distillation services, reclaimed and new products used every day within consumer and industrial end markets. Our expertise in reclaiming spent chemicals and fluids helps protect the environment by putting these valuable materials back to work in industry. At CHEM Group, we pursue excellence in all that we do and are always driving to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At CHEM Group, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about ORG CHEM Group, visit Chem-group.com or LinkedIn . Requirements
    • Bachelor's degree and 7-10 years related inside sales professional experience required. Strong preference for those with degrees and/or experience in technical fields and the chemical industry.
    • Exceptional communication, management, and interpersonal skills
    • Strong relationship building, strategic selling, interpersonal and customer service skills
    • Proven track record of effective inside sales capabilities and business development
    • Ability to identify market dynamics and quickly define and implement well-devised competitive practices campaign
    • Knowledge of calculating figures and amounts such as discounts, profit margins, unit conversions, percentages, area and volume
    • Ability to be self-motivated and also motivate an effective team from a remote or office setting

Keywords: TC Industries Of Canada Company, Fargo , Customer Service & Supply Chain Director, Professions , Evansville, North Dakota

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