Help Desk Support Technician - IT - Fargo

Company: Sanford
Location: Fargo
Posted on: January 15, 2022

Job Description:

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.Work Shift:8 Hours - Varied Shifts (United States of America)Scheduled Weekly Hours:40Starting Rate: $17.50Union Position: NoDepartment DetailsOpportunity to grow your career with hands on experience and work for one of the largest IT departments in the area. Starting at an entry level position will allow you to see how Sanford works and establish the professional path you ultimately want to move your career towards.SummaryServe as initial primary point of contact to Sanford technology end users by receiving calls and electronic requests.Job DescriptionMust understand and utilize best practice principles to provide front line support and best possible customer service in a timely manner. Resolve issues on first call when possible using knowledge retained from training and searching resource materials available. Record issues in the software database. Demonstrate high level of commitment to being the customers advocate. Possess the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. Demonstrate a high level of accountability on all operational duties and adhere to expected standards. Follow documented processes paying close attention to detail. Recognize potential problems or patterns of events and react responsibly. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task. Demonstrate aptitude in problem determination and diagnose technical and business issues.QualificationsAssociate's degree required or two years' experience in a customer service role.Help Desk Support Certification preferred.Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Keywords: Sanford, Fargo , Help Desk Support Technician - IT - Fargo, Professions , Fargo, North Dakota