Remote Customer Service Representative (MST and PST Time Zones)
Posted on: May 15, 2022
Job SummaryWhat does being an Avantor Customer Service
As a remote Customer Service Representative, you will work from
your home while holding yourself accountable for your success and
proactively supporting our customers. Our organization is committed
to growth, development, and supporting advances in the scientific
Our team of remote agents like to take charge and find resolution!
They are confident decision makers and go-getters that put their
strengths to use to deliver an exceptional customer experience and
make customers happy. They are customer focused, curious, critical
thinkers, and love working with others in a virtual setting. If you
like to take control of a situation, enjoy problem solving and
guiding people to success, this is the role for you!Who We ARE:At
Avantor (NYSE: AVTR), we set science in motion to create a better
world! Our portfolio is used in virtually every stage of the most
important research, development, and production activities in the
industries we serve. Our global footprint enables us to serve more
than 225,000 customer locations and gives us extensive access to
research laboratories and scientists in more than 180
countries!What You'll Do: The Customer Service Representative is
responsible for processing customer purchase orders, resolving
order-related issues, handling internal and external customer
inquiries, cross referencing products and offering substitutes to
increase revenue, expediting shipments, and communication with
suppliers, customers and sales representatives. Customer Service
Representatives serve as a liaison with all parties to enable sales
growth.Job Duties include...
- Maintains and attracts potential customers by handling inbound
sales and customer communication (calls/emails/click-to-chat)
relating to service status or challenges/concerns/issues within the
- Responsible for handling inbound sales and customer
communication (calls/emails/click-to-chat) in the processing,
expediting, and troubleshooting of customer orders.
- Owns the customer request and experience from initiation to
final conclusion, including full follow up on open issues.
- Process, via computer, all customer requests. Utilize multiple
and often complex systems, programs, and monitors in order to
- Researches and resolves customer issues, expedites back orders,
handles returns and special requests. Resolves product or service
problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following
up to ensure resolution.
- Proactively interacts with outside sales force to ensure
regular communication on pricing and other customer concerns.
Provides high-level, quality service, closely aligned with sales,
to enable sales growth.
- Follow up with sales, suppliers, and customers on any
- Looks for opportunities to provide solutions.
- Makes recommendations on areas for process improvement.
- Make decisions based on policies and past precedence, seeking
guidance as necessary.
- Accountable to performance metrics such as schedule adherence,
productivity standards, and quality standards.
- Performs other duties as assigned.What you'll Need:
Wired internet with speeds meeting 10Mbps download and 4Mbps upload
(if multiple devices are using internet during your working hours,
add 5Mbps download and 2Mbps upload to the baseline, per device
used). Have a designated workspace that is distraction-free and
allows you to give your full attention to the customer during your
- Salesforce, SAP, or other CRM tool experience preferred
- Intermediate computer skills required; must be able to work in
multiple systems concurrently while utilizing multiple
- High school diploma or GED required; Bachelor's degree a
- 1-3 years applicable experience in a customer relationship type
role (sales, military, call center, etc)What We Offer YOU:You would
be joining a team with a strong culture of process improvement,
recognition, and collaboration. Schedule is Mon-Fri 9:30am to 6pm
MST or 8:30am to 5pm PST. No weekends. No overnights.
- Hours are set. We don't do any shift/hour bidding.
- The job is 100% remote. You get to work out of the comfort of
- We provide all equipment (computer, keyboard, mouse, two
- Training time is paid. Approximately 4 weeks of training.Salary
starting at $20.00/hour, actual compensation will be confirmed in
writing at the time of offer.
We are pleased to offer our team a competitive compensation package
and a full complement of employee benefits. We strive to offer
benefits that will support our associates in being healthy, happy
and successful. We offer a number of programs, resources and
incentives designed to foster the total health and well-being of
you and your family!Interested? Click APPLY!If this job isn't for
you, perhaps you have a friend who would be a perfect fit?! Feel
free to send them this link...Thanks!DISCLAIMER:
The above statements are intended to describe the general nature
and level of work being performed by employees assigned to this
classification. They are not intended to be construed as an
exhaustive list of all responsibilities, duties and skills required
of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.EEO
Statement:We are an Equal Employment/Affirmative Action employer.
We do not discriminate in hiring on the basis of sex, gender
identity, sexual orientation, race, color, religious creed,
national origin, physical or mental disability, protected Veteran
status, or any other characteristic protected by federal,
state/province, or local law. If you need a reasonable
accommodation for any part of the employment process, please
contact us by email at and let us know the nature of your request
and your contact information. Requests for accommodation will be
considered on a case-by-case basis. Please note that only inquiries
concerning a request for reasonable accommodation will be responded
to from this email address.For more information about equal
employment opportunity protections, please view the Equal
Employment Opportunity is THE LAW Poster, EEO is the Law Poster
Supplement, and Pay Transparency Non-Discrimination Provision using
the links below.3rd Party Non-Solicitation Policy:By submitting
candidates without having been formally assigned on and contracted
for a specific job requisition by Avantor, or by failing to comply
with the Avantor recruitment process, you forfeit any fee on the
submitted candidates, regardless of your usual terms and
conditions. Avantor works with a preferred supplier list and will
take the initiative to engage with recruitment agencies based on
its needs and will not be accepting any form of
solicitation.Colorado and New York Equal Pay Transparency:Avantor
is committed to equitable compensation practices. The compensation
range for this role is:Final compensation for this role will be
determined by various factors such as minimum and preferred
qualifications, knowledge, skills, abilities, education, experience
Keywords: Avantor, Fargo , Remote Customer Service Representative (MST and PST Time Zones), Sales , Fargo, North Dakota
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