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Service and Account Representative

Company: Blue Cross Blue Shield Of North Dakota
Location: Fargo
Posted on: January 15, 2019

Job Description:

Requisition Number 18-0927 Post Date 1/7/2019 Title Service and Account Representative City Fargo State ND Description JOB SUMMARY

The Service and Account Representative is responsible for providing service for all product lines including health, dental, vision, life and disability to Blue Cross Blue Shield of North Dakota's (BCBSND) accounts. This includes setting up and conducting enrollment

meetings, assisting with claims and billing issues and informing groups about policy and underwriting changes.

ESSENTIAL FUNCTIONS



  • Provides customer service to existing accounts to help retain business.
  • Assists marketing staff in preparing for renewals such as setting up and conducting open enrollment meetings, providing information to clients about changes to contracts, underwriting policies and billing procedures, helping to resolve claims issues and delivering



    member or group materials as needed.



    • Identifies additional sales opportunities to sell ancillary products during the renewal process.
    • Contacts groups which have delinquent payments and informs leaders about critically delinquent accounts. Assists with billing discrepancies and helps with mail outs when needed.
    • Maintains knowledge of insurance products and Company policies and regulations.
    • Continues to expand awareness and knowledge of rules and regulations that affect the business.
    • Stays abreast of underwriting and billing regulations and policies, benefits design and rating processes.
    • Maintains knowledge of federal and state regulations that affect the insurance business and participates in training seminars and continuing education programs.
    • Represents the Company in a professional manner and volunteers in the community.


      Requirements

      Knowledge, Skills and Abilities

      Customer Interaction

      Intermediate Technical/Professional Knowledge and Skills

      Intermediate Communication (Verbal/Written)

      Intermediate Time and Resource Management

      Intermediate Flexibility and Adaptability

      Intermediate Closing (Problem Resolution) Ability

      Basic

      Education Requirements

      Required: Associate's

      Preferred: Bachelor's Field(s) of Study: Business, Marketing, Healthcare or related field

      Experience Requirements

      Required: Minimum of 2 Years

      Preferred: Minimum of 3 Years Experience Details: Minimum of 2 years of sales, marketing, account management or related experience is required.

      Certification, Licensures & Registration Requirements

      Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually. State or Agency: ND
      Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

      Other Information

      Job Posting Policy 6.05

      New employees with Blue Cross Blue Shield Of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review.

      For positions outside your department, you must attain a minimum of six months of service before you can apply.

      Equal Employment Opportunity

      Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

      For questions, please email careers@bcbsnd.com

      This job posting will be closed 1/21/2019 at 8:00AM CST. No further applications will be considered.

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      BCBSND.COM - PRIVACY AND LEGAL

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      BCBS ND


      Keywords: Blue Cross Blue Shield Of North Dakota, Fargo , Service and Account Representative, Sales , Fargo, North Dakota

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