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Inbound Sales Advocate Level 2-3

Company: Alorica
Location: Fargo
Posted on: April 12, 2019

Job Description:

GET TO KNOW ALORICA At Employer, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Seeking highly motivated individuals to join our team as Inbound Sales Advocates. Healthy base pay in the high teens as well as quarterly bonuses. Quarterly milestone pay increases for the first 2 years along with rapid advancement opportunities! As a member of the Sales team, you will be the first point of contact for our customers - fostering a positive and collaborative experience for prospects to learn about, engage with and implement Microsoft products. You will hold business conversations with customers to understand their needs and identify opportunities that meet the minimum qualification criteria for sales as well as influencing customer sign-up for trials. By applying best-in-class sales skills, you will identify new prospects and grow business relationships with companies across all industries and verticals. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES

  • Connects with existing and potential customers and aims to turn every call into a sales opportunity
  • Handles various incoming and outgoing sales-focused phone calls
  • Resolves customer questions, complaints and billing inquiries in a professional, helpful manner
  • Promotes and sells client products and services by emphasizing product features based on customers' needs
  • Upsells to customer as necessary
  • Utilizes computer system to verify and document customer requests
  • Continually improves knowledge of company services and promotions
  • Escalates calls to supervisor when necessary and appropriate
  • Provides feedback reports on call issues related to downtime and/or training issues WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Employer employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Employer, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Employer employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Employer means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Employer offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
    • High School Diploma or GED required; college degree preferred
    • 1-2 years' previous sales experience, preferred
    • Customer service experience a plus
    • Phone-related customer service a major plus
    • Familiarity with Microsoft Windows, Word, and Excel applications
    • Bilingual language skills a plus Knowledge, Skills and Abilities:
    • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
    • Solid business and sales knowledge
    • Flexibility and versatility in problem analysis and resolution
    • Ability to build rapport quickly, and be persuasive without making the customer feel pressured
    • Ability to use phone and computer systems
    • Excellent oral and written communication skills
    • Strong listening/comprehension skills
    • Ability to stay composed and objective
    • Conversational, patient and confident, with a positive attitude
    • Working knowledge of dialer functionality and call campaigns
    • Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA) WORKING CONDITIONS Work Environment
    • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
    • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Fargo , Inbound Sales Advocate Level 2-3, Sales , Fargo, North Dakota

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