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Inside Sales and Support Advocate

Company: Alorica
Location: Fargo
Posted on: April 17, 2019

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to create an insanely great customer experience by helping Microsoft Business clients complete a sale, identify products and technology to fit their business, and doing everything possible to keep them as happy customers! This is an opportunity to begin your career, and not just another job. You will be trained on all of the latest and greatest Microsoft has to offer, and provide consultative support to their business clients.

Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES




  • Customer Service - works to exceed client/customer expectations
  • Listening - receives, interprets and responds to verbal messages
  • Speaking - organizes ideas and demonstrates strong verbal communication techniques
  • Writing - communicates thoughts, ideas, and information in writing that is thorough and well thought out
  • Problem Solving - recognizes problems and devises/implements a solution
  • Learning Orientation - uses efficient learning techniques throughout training and into the position
  • Self-Management - acts responsibly and chooses ethical courses of action
  • Teamwork - contributes to group efforts
  • Computer - uses to acquire, organize, analyze and communicate information


    WHY JOIN ALORICA?

    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

    Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Alorica employee, you may receive:


    • Paid training

    • Competitive salary and bonus opportunity, along with q

    • Medical and dental benefits

    • Paid time off

    • Paid holiday and sick time

    • Retirement planning options (401(k))

    • Employee discounts through client programs


      Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best.

      So what do you say? Ready to take the next step?
      JOB REQUIREMENTS

      Minimum Education and Experience:



      • High School degree or GED
      • Strong sales experience - Commissions based with quantifiable goals ex. Inbound and Outbound Sales, Phone Carrier Sales, B2B Sales, Time Share Sales, Retail Sales


        Preferred (not required):



        • College degree in business, marketing, or related field

          Sales Skills

          Ability to uncover potential opportunities across a varied customer landscape & demonstrate how to move customers forward in their digital transformation journey (Cloud, hybrid, on prem)

          Ability to provide insights pertinent to specific customer scenarios - demonstrating how they can achieve more with a Microsoft solution

          Confidence in managing interactions, particularly in situations where there is ambiguity & complexity - ability to display confidence working outside the comfort zone

          The ability to uncover the real need behind the customer's question & open up a meaningful business conversation

          Soft Skills

          Ability to communicate in supported language(s) complex information via verbal and written communication, with proper grammar and intercultural awareness (C1)

          Adaptability - ability to seamlessly match responses from case to case based on customer profile - whether technical, non-technical or business focused

          Strong interpersonal communication skills with excellent phone conversation skills, attentive listening and superior writing skills

          Good pc skills (usage of web-based tools and MS-Office)

          Proficient typing skills (55 WPM in English or equivalent in local language) for chat

          Business Skills

          Understanding of Microsoft services & competitive landscape, how businesses can apply them

          Passion & hunger to learn, research & develop deeper knowledge of Microsoft's Cloud & Enterprise solutions - the drive to broaden understanding around Cloud technologies

          Ability to demonstrate genuine curiosity about the customer, their business & need Confidence to open up business conversations about what customers are looking to achieve

          Ability to adapt conversational style to match technically minded, developer or business customers - to match communication with customer level

          Familiarity with broad business customer & industry challenges, and ability to uncover

          Work Environment:
        • Constant work performed in a climate-controlled production floor in a sedentary position


          Physical Demands:



          • Constant phone use; constant sitting and/or standing


            ABOUT ALORICA

            Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Fargo , Inside Sales and Support Advocate, Sales , Fargo, North Dakota

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