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Inside Sales Advocate

Company: Alorica
Location: Fargo
Posted on: May 17, 2019

Job Description:

Inside Sales Advocate GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARY Seeking highly motivated individuals to join our team as Sales Advocates. As a member of the Sales team, you will be the first point of contact for our customers - fostering a positive and collaborative experience for prospects to learn about, engage with and implement Microsoft products. You will hold business conversations with customers to understand their needs and identify opportunities that meet the minimum qualification criteria for sales as well as influencing customer sign-up for trials. By applying best-in-class sales skills, you will identify new prospects and grow business relationships with companies across all industries and verticals.JOB RESPONSIBILITIES Inbound / Outbound Sales CallsAct as a Trusted Advisor with customers across multiple industries to determine their needs and identify opportunities to fulfil their needs with Microsoft's leading technologies Managing day-to-day relationships with our customers - ensuring revenue, trial & Pay-As-You-Go sales targets are met/exceeded Support the development of knowledge and understating of Microsoft solutions with our customers, as well as provide innovative ideas of how to increase sales & service take up on trial & support related requests Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios; Effectively generate Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline) Be the first contact point for many customers, deliver a strong first impression & build Trusted Advisor status to set the foundation for long term customer relationship Meet and exceed daily, weekly, monthly and quarterly targets, including pipeline generation and activity-based targets; accurately forecast pipeline generation & trial sign-up Leverage best-in-class sales tooling and communications tools to accelerate sales, maintain high daily activity Communicate with customers effectively through Chat or Phone interactions Work in a fast-paced, collaborative and dynamic teaming environment & effectively manage opportunities and pipeline through the sales cycle Obsess over Microsoft's customers and prospects to deliver a world-class customer engagement experienceOTHER RELATED DUTIES Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as necessary Provides support and assistance as needed May perform other client specific duties as necessary and required by program/account. Other duties as assigned JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred 1-2 years' previous sales experience, preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Solid business and sales knowledge Flexibility and versatility in problem analysis and resolution Ability to build rapport quickly, and be persuasive without making the customer feel pressured Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this.Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Fargo , Inside Sales Advocate, Sales , Fargo, North Dakota

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