Client Relationship Manager-Eastern Region
Company: Nelnet
Location: Aberdeen
Posted on: January 27, 2023
Job Description:
Nelnet Business Services (NBS), a division of Nelnet, Inc.,
provides payment technology, education services, and learning
management solutions to education and faith-based organizations,
serving more than 1,300 higher education institutions, 11,500 K-12
schools, 3,500 churches, and millions of individual students,
families, and supporters across the globe. Our culture of service
enables us to form long-lasting and trusted partnerships, while our
focus on creativity and innovative solutions empowers our customer
communities to thrive.As a Nelnet company, the perks at NBS go
beyond our benefits package. Youre part of a community, invested in
you as an individual and united by our mission to create
opportunities for people where they live, learn and
work.Responsible for a designated group of FACTS clients utilizing
one or more of FACTS products, inclduingTuition Management,
Financial Needs Assessment or FACTS Student Information System.
This position works collaboratively with other departments (e.g.,
RVPs, Account Managers) to create client strategy to leverage FACTS
best practices and to deliver a level of customer satisfaction that
exceeds expectations. By building strong collaborative
relationships with clients, this position is able to also
contribute through generating additional revenue opportunities and
positive referrals to be used with prospective FACTS clients.
- Build positive line of communication (based on mutual respect,
trust, integrity, and clear, honest and open dialog) to maintain
and enhance relationships with clients.
- Ownership of overall client satisfaction by proactively
anticipating client needs and maintaining contact with clients to
ensure FACTS is meeting their needs.
- Meet face to face with each client at least two times per year
at school location.
- Assist in the coordination of sales and product revisions to
existing clients.
- Work closely across FACTS Operations and Technical teams to
resolve client related problems and issues.
- Advocate for client needs, such as new features, services and
programs needed to enhance the level of services and solutions
offered by FACTS.
- Actively participate in the evaluation of new product client
requests
- Work closely with technical support to understand the breadth
and limitations of the client product solutions.
- Leverage relationships to expand FACTS solutions utilized by
exiting clients.
- Attend trade shows, conference and other events as needed to
support client communication and engagement.
- Gather competitive information to assist in continually
evaluating market position
- Facilitate timely communication with FACTS Sales and Account
Managers regarding client related issues.
- Work collaboratively with RVP Team, Account Managers, and other
departments to develop a strategic customer service plan and to
resolve any customer issues.Candidates wage for this job: $80,000
DOEEDUCATION:Minimum of 4-year undergraduate degree (or
equivalent), preferably in business and/or technology.EXPERIENCE:
- 3-5 years of sales and account management experience.
- Background in Private or public education market is a
plus.COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
- Positive, outgoing personality.
- Excellent communication skills with the ability to interact
with all levels of client organization and multiple departments of
the institution.
- Initiative.
- Assertiveness.
- Ability and willingness to take ownership.
- Flexibility and open-mindedness.
- Adept at conflict resolution.
- Conscientious and committed with a high level of
integrity.
- Excellent relationship, sales, and account management
skills.
- Ability to travel and work remotely from a home office.Our
benefits package includes medical, dental, vision, HSA and FSA,
generous earned time off, 401K/student loan repayment, life
insurance & AD&D insurance, employee assistance program,
employee stock purchase program, tuition reimbursement,
performance-based incentive pay, short- and long-term disability,
and a robust wellness program. Click here to learn more about our
benefits: LINK (http://nelnetinc.com/careers/benefits/) .Nelnet is
an Equal Opportunity Employer, complies with Executive Order 11246,
and takes affirmative action to ensure that qualified applicants
are employed, and that employees are treated during employment,
without regard to race, color, religion/creed, national origin,
gender, or sex, marital status, age, disability, use of a guide dog
or service animal, sexual orientation, military/veteran status, or
any other status protected by Federal or State law or local
ordinance.Qualified individuals with disabilities who require
reasonable accommodations in order to apply or compete for
positions at Nelnet may request such accommodations by contacting
Corporate Recruiting at 402-486-5725 or
corporaterecruiting@nelnet.net .Nelnet is a Drug Free and Tobacco
Free Workplace.You may know Nelnet as the nations largest student
loan servicer but we do more than that. A lot more. Were also a
professional services company, consumer loan originator and
servicer, payment processor, renewable energy innovator, and K-12
and higher education expert (and thats just a shortlist). For over
40 years, weve been serving our customers, associates, and
communities to make dreams possible.EEO Info
(https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) - EEO
Letter
(https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) -
EPPA Info
(https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf)
- FMLA Info
(https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)
Keywords: Nelnet, Fargo , Client Relationship Manager-Eastern Region, Executive , Aberdeen, North Dakota
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