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Learning and Development Senior Manager, Fargo

Company: GOLDMARK Property Management
Location: Fargo
Posted on: March 19, 2023

Job Description:

Does building and leading an operations onboarding program excite you? What about creating a welcoming and successful experience for all new hires and residents?

Join our growing team today in this newly created position!

The Learning and Development Senior Manager is a critical component to the success of our team brand, team member on-boarding success, team member career development and organizational success through facilitating training and learning programs and coaching employees. This includes but not limited to orientation and onboarding programs for new team members, identifying and facilitating professional development opportunities, career development and more, along with leading an operations training team.

This position will also be responsible for monitoring the success of the department through data collection, program evaluation, and program feedback. The L&D Senior Manager will work with, and lead, team members to develop training materials, job aids, learning maps, and other dynamic and interactive learning solutions, and design engaging training programs based on consultation with subject matter experts including organizational and project specific programs. This position will also be responsible for the overall financial, operational, and resident satisfaction performance of our onboarding property. Some travel may be required.

Salary Starting at $80,000+ based on experience

Core Performance Responsibilities:

  • Develop owner relationship and communicate investment opportunities.
  • Participate with the preparation of regular property performance updates.
  • Communicate unexpected expenses within their portfolio.
  • Lead and manage successful development, delivery and evaluation of any Operations Training Programs such as Leasing Training, Move-in/Move-Out Training, Regional Manager Training, and general operations training programs.
  • Create, analyze, and communicate data through reports and metrics to provide guidance that aides in our training related decision-making processes.
  • Work with Property Managers to implement effective sales, marketing and advertising programs that drive a pipeline of new residents, support the Goldmark brand marketing strategy at the property level and increase resident retention.
  • Work with Operations Training Team to implement and maintain an effective resident relations program that drives resident satisfaction and retention through superior customer service.
  • Responsible for the onboarding site portfolio management and associated follow-up actions of feedback provided through the Kingsley Resident Satisfaction Program.
  • Oversight and management of overall financial budget of the site portfolio.
  • Establish and drive successful property performance of key performance targets.
  • Work with Regional Managers to ensure appropriate rent alignment across the broader regional footprint.
  • Prepare and manage annual operating budget for each property within their portfolio.
  • Provide direction and guidance on vendor selection and management to ensure appropriate use of vendor resources.
  • Provide guidance on capital project needs.
  • Conduct property, building, and apartment inspections to help ensure the attractive appearance and consistent follow through of policies and procedures.Experience, Education and Licensure:
    1. Two-year associate degree in business or related subject preferred; or one to two years of previous experience in a training or facilitation role preferred.
    2. A motivated, well-organized, and self-directed individual who is also able to motivate and guide others.
    3. Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details.
    4. Strong interpersonal and communication skills with ability to relate and address issues with a diverse group of people.

    Creating a Better Living

Keywords: GOLDMARK Property Management, Fargo , Learning and Development Senior Manager, Fargo, Executive , Fargo, North Dakota

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